Alchemy is a commission-based salon. We have an ongoing waitlist for clients wanting to be seen sooner than our schedule allows. This policy was created to ensure cancellation 24 hours or more, would allow us to service another client. But if something comes up at the last minute and you can’t give more than 24 hours notice, this policy allows us to keep our hard working & devoted stylists paid for their time. We really appreciate your participation.
For new client color appointments and color service appointments over 4 hours – a 50% deposit is required to secure the appointment. The deposit will be applied to the final payment day of the service. The deposit is non-refundable if the appointment is cancelled under 72 hours of appointment time/date.
The fees for existing clients and/or color appointments under 4 hours are as follows:
- Cancellations over 24 hours of appointment time: no fee
- Cancellations under 24 hours of appointment time: 50% of scheduled service
- No Show/No Call for appointment: 100% of scheduled service
- Over 5 minutes late for bang trim appointment: $25 fee and canceled appointment
Here is a link to our full cancellation policy and terms.